Support

Last updated: 23 September 2026

Write to [email protected] — product questions, account trouble, data requests and security reports all go to the same address. We answer within two working days. For a quick question the fastest way is the bot itself: @Taskano_bot.

Before you write

Two things make an answer much faster:

• The task's short number (it is shown on the card, like SAP-014) or the company name.
• Where it happened — the bot, the Mini App, or an agent through the Claude connector.

Common questions

The app does not open from the bot

Open the chat with the bot and press the menu button on the left of the input field. If the app says the session expired, open it from the bot again — the link it is opened with is short-lived.

I want the app on my phone's home screen

Taskano has no button of its own for that. Use Telegram's own menu: the «…» in the corner of the open app, then «Add to Home Screen».

People do not receive tasks

A person receives work only after accepting the invitation and starting the bot. Until then the invitation is pending, and their tasks wait. Resend the invitation from the Claude connector or from the Company section.

The connector does not appear in Claude

Add https://taskano.app/mcp as a custom connector and sign in when Claude asks. If the connection fails, write to us with the time it happened — the server log will tell us why.

A person left the company

Remove them in the Company section or through the agent. Their access disappears at once; the work they did stays with the company.

Data requests

To receive a copy of your data or have an account deleted, write from the address on the account and say which of the two you want. We do it within 30 days. What exactly is removed and what stays with the company is described in the Privacy Policy.

Security reports

If you have found a vulnerability, write to [email protected] with «security» in the subject. Please describe what you found and how to reproduce it, and give us time to fix it before telling anyone else. We will confirm receipt within two working days and tell you when it is fixed. We do not take legal action against people who report problems in good faith and do not access other people's data while doing it.

Status and news

The product changes often. Anything that breaks how you already work is announced to account owners by email before it happens.